Privacy Policy

Welcome to xdines.com website ("Site"), owned and operated by Sustra Labs Pvt. Ltd. ("Sustra Labs"). XDines is a product of Sustra Labs, and in this Privacy Policy "xdines", "we", "us" and "our" refer to Sustra Labs Pvt. Ltd. as the owner and operator of the XDines Site and Software. We respect your privacy and want to protect your personal information. xdines is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards.

This page is used to inform website users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our service. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. The personal information that we collect is used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Usage Information".

Additionally, when you register through the Site, we collect certain information from you, including your name, billing address, payment information, Personal or Company Permanent Account Number (PAN), email address, and phone number. Once you register with us and sign-in to our services, your information is held confidential. We refer to this automatically collected information as "Business Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Usage Information and Business Information.

How Do We Use Your Personal Information?

We use the Business Information that we collect for the following purposes:

• Communicate with you;
• Screen for potential risk or fraud;
• To provide you information that will allow you to use xdines;
• To alert you of software upgrades, updates, discounts or other services from xdines;
• To render data analytics to diagnose performance issues and improve the reliability of the Site and its features; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our services.

We use the Usage Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we may use third parties to assist us with our services, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction in accordance with the provisions of the Electronic Transaction Act 2063 (2008). We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by the prevailing law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy. You are responsible for protecting against unauthorized access to your account, password and to your computer.

Cookies

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that the use of or registration of the products on the Site is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site, and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to log into your account without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses.

Your Rights

As per Chapter 10 of Privacy Act 2075 (2018) (Collection & Protection of Personal Information), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or modified. If you would like to exercise this right, please contact us through the contact information below. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes as per Chapter 6 of the Privacy Act 2075 (2018) (Privacy Relating to Data).

Linked Websites

Our Privacy Policy applies solely to information collected on the Site or through the Software. The Site may contain links to websites of third parties. xdines shall not be responsible for the actions of these third parties, including their privacy practices and any content posted on their websites.

Data Retention

When you subscribe to the Products through the Site, we will maintain your Business Information for our records unless and until you ask us to delete this information.

Age Eligibility

The Site is not intended for individuals under the age of 18, of unsound mind or with intellectual disability.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@xdines.com or call us at +977 9804828564.

XDines is a product of Sustra Labs Pvt. Ltd. (Kathmandu, Nepal).